Customer Service Executive – Gaelan Hospital – UAE

📍 Location: UAE

🗂 Job Category:

• Healthcare & Medical

• Customer Service & Support

• Administration & Office Support

• Remote / Work-from-Home Opportunities

🧾 Job Overview

Gaelan Hospital is seeking a dedicated Customer Service Executive to join our patient-focused team. This role is critical for providing exceptional front-line service in a hospital or clinical setting, ensuring that patients and visitors experience efficient, professional, and compassionate support. The position offers exposure to healthcare operations, patient coordination, and administrative processes, providing strong foundational experience for a career in healthcare support services.

The Customer Service Executive will interact directly with patients, visitors, and internal departments, managing inquiries, appointments, and follow-ups. By facilitating smooth patient experiences and effective communication, this role contributes significantly to hospital operational efficiency and patient satisfaction.

Professional development opportunities include training in hospital administration, patient relationship management, and healthcare communication skills, supporting long-term career growth within the healthcare sector.

🛠 Key Responsibilities

• Greet and assist patients and visitors in a professional and courteous manner

• Manage patient inquiries, appointments, and scheduling efficiently

• Coordinate with clinical and administrative teams to ensure smooth operations

• Maintain accurate patient records and documentation

• Address and resolve patient concerns promptly, escalating when necessary

• Support hospital staff in administrative and operational tasks

🎓 Requirements & Qualifications

• Previous experience in hospital, clinic, or healthcare customer service preferred

• Strong communication and interpersonal skills

• Professional, patient-focused, and able to work in a fast-paced environment

• Basic knowledge of healthcare administration and patient management systems

• High level of organization and attention to detail

• Ability to multitask and prioritize in a dynamic setting

💼 Salary, Benefits & Career Growth

Average Market Salary (Estimated): AED 60,000 – 85,000 per year (based on Customer Service Executive roles in UAE hospitals/clinics)

• Compensation Type: Annual

• Benefits: Health insurance, performance incentives, professional development opportunities

• Career Growth: Opportunities to progress into Senior Customer Service Executive, Patient Relations Officer, or Administrative Coordinator roles

• Training & Development: Access to hospital administration and patient service training programs

📝 Application Process

🔗 Application Process (Website):
Apply only through the official job link. Click Apply Now on the website.

📧 HR Email for Application:
📩 Send your updated CV directly to:

Referred by: Rashid Naseem – Recrenza