🧾 Job Overview

Venco Imtiaz Contracting Co LLC is hiring experienced IT professionals for IT Support Engineer and Service Desk Team Lead positions to support their growing UAE workforce. These roles are critical for ensuring smooth, secure, and efficient IT operations across all business units.

The IT Support Engineer role focuses on providing 1st and 2nd level technical support, troubleshooting hardware, software, and network issues, and maintaining enterprise IT assets. The Service Desk Team Lead role adds a leadership dimension—managing a team of support technicians, ensuring SLA compliance, and driving operational excellence. Both positions offer structured career growth, competitive salary and compensation, and exposure to modern IT infrastructure and security protocols.

Professionals in these roles will gain hands-on experience with enterprise systems, cloud services, and IT service management practices, with a clear pathway into IT Management or Infrastructure leadership.

🛠 Key Responsibilities

Provide 1st and 2nd level technical support for desktops, laptops, software applications, and network issues
Lead and supervise the Service Desk team, ensuring timely resolution of tickets within SLAs
Manage IT assets including workstations, servers, mobile devices, and software licenses
Implement, monitor, and maintain IT security protocols to protect company data and systems
Support onboarding and offboarding of employees, managing access controls and permissions
Document IT processes, procedures, and troubleshooting guides
Collaborate with other IT and business teams to optimize infrastructure and service delivery

🎓 Requirements & Qualifications

🎓 Education

Bachelor’s degree in Information Technology, Computer Science, or related field

💼 Experience

3–7 years of IT support experience
Leadership experience required for the Service Desk Team Lead role

💻 Technical Skills

Proficiency in Windows Server, Office 365, and networking fundamentals
Strong troubleshooting and problem-solving skills
Experience with IT asset management and endpoint security
Knowledge of ITIL processes and service desk best practices

📜 Certifications (Highly Preferred)

ITIL Foundation
CCNA (Cisco Certified Network Associate)
Microsoft Certifications (MCSA, MS-100/200 series)

Certifications enhance career growth, credibility, and long-term compensation potential in IT leadership and management roles.

🧠 Soft Skills

Strong leadership and team management capabilities
Customer-service oriented mindset
Excellent communication and documentation skills
Ability to prioritize and multitask in a fast-paced environment

💼 Salary, Benefits & Career Growth

💰 Average Market Salary (Estimated)

Based on UAE IT support and service desk leadership market:

AED 10,000 – 20,000 per month (Estimated, based on role and experience)
Compensation Type: Monthly Salary

Note: This is an industry-standard estimate. Actual salary depends on expertise, certifications, and leadership experience.

🎁 Benefits

Work in a performance-driven, technology-focused department
Exposure to enterprise IT infrastructure, security, and service management practices
Opportunities for professional development and certification support

📈 Career Growth Opportunities

IT Support Engineer → Senior IT Support Specialist → IT Manager
Service Desk Team Lead → Infrastructure Lead → IT Operations Manager

These roles provide a clear career progression path into IT management and infrastructure leadership positions.

📝 Application Process

🔗 Application Process (Website):
Apply only through the official job link
Click Apply Now on the website

📧 HR Email for Application:
📩 Send your updated CV directly to:

Referred by: Rashid Naseem – Recrenza

To apply for this job email your details to rjamal@vicc.co